Shipping Policy

As soon as customer payment completes full system verification and order data finishes internal confirmation, all ordered cosmetic goods will be arranged for outbound shipment within one to three business days. We follow identical order processing timelines for all delivery locations, there is no separate waiting time or priority sorting based on geographic regions, order amounts or product categories.

A unified standard delivery timeline applies to all shipped parcels leaving our warehouse, with general transit duration ranging from six to twelve business days. This delivery window serves as the universal reference for all global shipping routes, and we do not split or separate descriptions for local and cross-border delivery areas on any page of our website. Every cosmetic product available for purchase on our platform permanently includes full complimentary shipping service. There are zero base delivery fees, cross-border customs extra charges, weight surcharges, fuel adjustment costs or remote location fees added to any customer order during checkout or transit stages.

Temporary minor delivery delays may happen due to uncontrollable external factors, such as local postal system backlogs, routine customs inspection procedures, severe regional weather, peak shopping season logistics congestion or temporary local transport service suspension. Right after each order completes outbound shipment, an exclusive real-time tracking link will be automatically generated and bound to the customer’s order record. Shoppers can open this tracking entry at any time to view updated transit location, delivery progress and estimated arrival status of their parcels, with no additional service fees charged for continuous tracking access.

We use shockproof and leak-proof packaging materials for all shipments to protect liquid and powder cosmetics from leakage, collision and damage during long-distance transportation. If customers find obvious package breakage or damaged makeup items when receiving deliveries, they can send related inquiries to our service team to get coordinated solutions following official service regulations.