Refund Policy

We provide a sixty-day official return period for all cosmetic merchandise purchased on our website, giving every customer sufficient time to test texture, coverage and skin compatibility after receiving packages. Any shopper who feels unsatisfied with the shade, wear time, formula texture or overall performance of received beauty goods can submit a return request within the full valid sixty-day window without extra restrictive barriers.

All makeup items sent back for return must meet unified warehouse inspection standards to get refund approval. Returned products need to keep complete original outer packaging, intact inner protective wrappers, sealed product containers and unremoved product labels. Cosmetics with broken containers, dried-out formulas, obvious contamination, stains or damage caused by long-term personal use, improper storage or accidental breakage cannot pass inspection. Opened products with heavy usage traces and damaged packaging sets will be rejected for return and refund applications.

Once our warehouse receives returned parcels, our staff will conduct comprehensive physical inspection for each submitted cosmetic item to check compliance with return rules. After inspection passes and the return application gains official approval, the refund process will start right away. All approved refunds need five to ten business days to finish internal financial settlement and fund transfer to payment service providers.

All refund amounts are calculated, issued and settled uniformly in United States Dollars. Funds will be returned through the exact payment channel used during original checkout, and we cannot process requests to transfer refund money to alternative payment accounts or third-party payment tools. We reserve the legitimate right to fully reject return and refund applications if returned goods fail warehouse inspection criteria, and clear explanations for rejection will be provided to customers in such situations.